Eastland Port is part of a thriving local community
We love being part of the neighbourhood and aim to operate in a way that respects the needs of those who live and work around us.
What are we doing to minimise the noise and dust?
We’re managing operational noise and dust through hours of work, a Noise Management Plan and a number of noise/dust mitigation strategies, which include:
- Adjusting the time of day and the duration of activities that cause noise
- Ensuring our pavements are maintained to prevent irregular surfaces
- Ensuring machinery is regularly maintained to prevent unnecessary machine noise
- Installing an innovative sprinkler system covering the upper log yard
Eastland Port is always focused on looking for new and better ways to keep our noise levels at a minimum. We’re keeping our eyes and ears open for quieter ways to work.
How do I make a noise/dust complaint?
To make a noise complaint, phone port security on 06 868 1372. If you’d like to make a written noise complaint, please email portfeedback@eastland.nz
When a complaint or enquiry is received, either electronically or via telephone, prompt acknowledgement will be provided. Where possible, you will receive a response the same day. If the enquiry requires a more detailed response, we will endeavour to provide this within two working days – or an alternative timeframe which will be outlined to the person who made the complaint. To see exactly what happens when we receive a call, and how the complaint is addressed, click below.
Complaints ProcessPort Community Liaison Group
Eastland Port meets regularly with the Port Community Liaison Group, which includes local residents, iwi and hapū, Gisborne District Council representatives, and other community stakeholders. At these meetings we give updates about the plans and projects that we’re working on, and provide the community with the opportunity to give port management direct feedback. Plans are shared with the group and measures worked through to minimise disturbance and impacts to our neighbours. If you would like to read the previous meeting minutes, click on the drop down box below.
